The online customer who acts as a consumer is granted the right to withdraw from the contract, as provided for by art. 52. n. 206/2005 (UE Consumer Code).
It should be noted that this right is reserved only to natural persons, that is to those private consumers who act for purposes unrelated to their profession. There is no right of withdrawal for legal and natural persons who act, with reference to the purchase contract, in a professional context.
Pursuant to and within the limits of art. 52 of the Consumer Code, the consumer has the right, within 14 days of receiving the products purchased, to exercise the right of withdrawal, consisting in the possibility of returning the products received and obtaining a refund of the price paid, without any penalty.
This right applies to all products purchased online on this site, with the exclusion of audiovisual or IT software products delivered sealed and subsequently opened by the customer.
The return costs are specified on the pages of the products that are about to be purchased and are different according to the seller, and if not expressly specified they will be borne by the consumer.
Procedure for exercising the right of withdrawal
To exercise the right of withdrawal it is necessary to send the seller, within 14 days of receipt of the purchased product, a communication in which the desire to withdraw from the purchase contract is clearly expressed.
This communication must be sent by e-mail to firstname.lastname@example.org.
To comply with the aforementioned 14-day deadline, it is sufficient for the customer to send the communication relating to the exercise of the right of withdrawal before the expiration of the withdrawal period and to have confirmation from the seller that he has received the communication.
As an alternative to the aforementioned communication, in order to exercise the right of withdrawal, the customer may use the standard form attached to these general conditions and in compliance with that provided for by Legislative Decree no. 206/2005. This form can be sent by e-mail to email@example.com or by post to the Seller at the specified address.
Effects of the refund:
a) Refund to the Customer
In case of withdrawal by the customer, the Seller will refund all payments received from the customer including any shipping costs, no later than 14 (fourteen) days from receipt of the notice of withdrawal, using the same payment method used by the customer for the initial transaction, unless the customer has agreed to receive the refund in different ways. In any case, the user will not have to incur any costs as a result of this reimbursement.
b) Return of purchased goods
Once the right of withdrawal has been exercised, the customer must arrange, at his own expense, for the return of the purchased products which must arrive appropriately protected or packaged in their original packaging, complete with all accessories, including instruction manuals.
The goods to be returned must be sent by the customer, within 14 (fourteen) days from the date on which the customer himself communicated to the Seller his decision to withdraw from the contract, at the seller's office which will be communicated at the time of acceptance of the return procedure with the communication of the return code -RMA-.
The aforementioned period of 14 days is respected if the customer sends back the goods before the expiry of the same period of 14 days.
In the event of withdrawal, pursuant to this article, the customer is required to bear the direct costs for returning the goods.
The Customer is only responsible for the decrease in the value of the purchased goods resulting from their handling other than that necessary to establish the nature, characteristics and functioning of the goods themselves. The products, therefore, must not have been damaged, scratched or altered.
Annex - Type Form for exercising the right of withdrawal, pursuant to art. 49, paragraph 1, letter h of Legislative Decree 206/2005 (Consumer Code)
RMA - Return Merchandise Authorization Code: __________
Recipient: Seller______________, registered office______________________, tel __________________,
fax __________________, e mail _______________
Hereby, I / we (*) notify the withdrawal from my / our (*) sales contract
of the following goods / services (*) _____________
Ordered on _____________________
Consumer Name: __________________
Consumer address ______________
(*) Delete where inapplicable
The transport costs and the responsibility of the goods during shipment, as required by law, are borne by the consumer.
It is therefore advisable to insure the product with the chosen courier, taking care to carefully pack the goods, where possible by inserting the original packaging in an external box and, in any case, avoiding damaging the product and the packaging boxes from the factory with adhesive tapes. , labels, etc. The product must be returned intact and complete with all its parts and accessories, including any guarantees, instructions, licenses for use, cables, etc. In the event of transport damage occurring during the return, the Seller will notify the consumer of the damage within five working days of receipt of the product, allowing the consumer to file a complaint with the courier used for transport. The damaged goods will be made available for return and the withdrawal request will be canceled at the same time.
Except as provided below for the case of partial withdrawal
To this end, it is necessary to follow the procedures indicated above for exercising the right of withdrawal.
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(last updated 21.01.2022).