Shipping policy

 Thank you for taking an interest in our Marketplace!

On our Web Marketplace, you can find products sold by PlussCom Europe and products sold by third party sellers.
The delivery method is determined by the seller of the product.
Additional information available is divided into one of the two options listed below:

> Your purchase is from an external seller:
External sellers can use a variety of shipping methods. This information can usually be found on the home page of each Marketplace seller. Once your order is shipped, you will see the tracking information uploaded by the external seller in the shipping confirmation email.

If you would like to know which courier is used, before placing an order, please contact the external seller directly using the contact form on the page of the product you wish to purchase.

> Your purchase is from the PlussCom Europe SRL Store:
We use multiple couriers for our shipments and they are chosen based on the quantity or type of products you are purchasing, and the destination to which the order is shipped.

Parcel DPD, BRT, HR Parcel, GLS, DHL, SDA, UPS ...
Pallet Raben, FerCam ...

All orders placed by the PlussCom Europe Store are shipped via Express Courier to the delivery address indicated by the user when placing the order.
At the time of order processing, our logistic information system will identify the most suitable courier in terms of service, also in consideration of the geographical area of destination of the delivery.
For this reason it is not possible to choose the preferred courier when ordering. As soon as the order is shipped, the system will send an email to the email address provided to communicate the shipment departure and the chosen courier.

What does delivery by appointment consist of?
Delivery by appointment (where foreseen) consists in the delivery of goods and documents at the time (morning or afternoon), day and place agreed (if available at the time of ordering). The service is entirely managed independently by the authorized courier. The appointment is agreed by telephone with the recipient usually the day before, or a few days before making the first delivery attempt. For this reason, if you wish to use this service, it is advisable to indicate an accessible telephone number when ordering, to which you are sure you can respond freely and without restrictions.

How long does it take to deliver?
Delivery times depend not only on the destination but also on the type of product purchased and the service requested.

For delivery by express courier:
From the moment the product is collected by the courier from PlussCom Europe warehouses, the average delivery time is generally 24/48 hours. For products of significant weight and dimensions, delivery takes place approximately between 24 and 72 hours from shipment. For orders to be delivered in Calabria, Sicily and Sardinia the delivery time can vary from 48 to 72 hours.

For delivery by appointment:
An extra day is usually required for this type of delivery compared to normal express courier delivery. In this case, the timing may also vary according to the organizational needs of the individual branches (availability of technical personnel for assembly, type of appliances or products to be assembled, location, etc.).

When will my order be shipped?
On the product page and also in the communications during the purchase phase, and in confirmation of the same, a date is always indicated on which the product will be ready for shipment. As soon as the shipment is entrusted to the courier by our warehouse workers, an e-mail communication of the shipment will be sent, in which you will find all the information necessary to follow the evolution of the delivery based on the shipping method and the services requested.

Where is my parcel located?
From the moment of confirmation via email of the shipment, the user will also receive a tracking number, the so-called tracking. Through this link you can follow all the phases and the evolution of the shipment. PlussCom Europe will promptly communicate via e-mail all the information and the route that the shipment will take towards the final delivery.

What should I check when the courier arrives?
The end customer is responsible for the order once the package arrives at the delivery address provided. Upon delivery of the goods by the courier, as a good rule of thumb for the protection of their rights, the Customer is invited to carry out some normal checks:

That the number of packages delivered corresponds to what is indicated in the transport document sent in advance via e-mail.
That the packaging is intact, not damaged, wet or otherwise altered, even in the sealing materials (adhesive tape, metal straps, etc.).
If any damage to the packaging and / or the product or the mismatch in the number of packages are noticed, the customer must immediately contest them during delivery by the courier. The procedure provides for a written and specific control reserve, describing the type of damage found on the courier's proof of delivery (eg missing a package; open / punctured / crushed / dented / wet / broken polystyrene box etc ..).

If the driver refuses to notify you of the above, the correct procedure is to reject the package from the sender (not withdrawing it but in fact leaving it to the courier, who will return it to the warehouse of origin) and sending immediate and written communication to the 'address:

Once the courier's document has been signed, without having specified detailed written reservation as per our instructions, the Customer will not be able to make any objection about the external characteristics of what has been delivered.
If the packaging is obviously intact and after opening the Customer should find defects or damage, he is required to keep the original packaging in order to allow PlussCom Europe to open a report of hidden damage with the courier: this will allow PlussCom Europe to refund or replace the purchased good.
The relative communication must take place no later than 48 hours from the moment of receipt of the goods by e-mail to the address with a clear proof of the image.

We invite the customer to respect the rule that foresees not to throw away the original packaging, if there is any damage to the product; in fact, the customer will be asked for photos of the original box and all its components. Complaints will NOT be accepted for products with non-original packaging and, without having been affixed to the delivery note, the written reservation.

Finally, we invite the customer, as far as possible, to verify the correct functioning of the products, in order to proceed as soon as possible and without disputes to assistance for any damage or malfunctions.

The courier has passed but I was not at home, what happens?
If the courier is unable to complete the delivery of a shipment due to the absence of the recipient, he may leave a notice of passage; in any case, the customer has the task of monitoring the tracking information sent by email, in order to stay updated on the status of their shipment. PlussCom Europe cannot be held responsible for items that do not reach the end customer due to errors made by the customer when entering the address details. The customer should make sure to check all the order details before confirming an order. In addition, it should be borne in mind that the address must be accessible to the courier's drivers.

The practice dictates that the courier tries the delivery a second time, in most cases the next working day.

If this attempted delivery is also unsuccessful, the package will be placed in storage at the courier's area depot.

At this point it will be our responsibility to contact the customer to identify the problem encountered and try to solve it in the best possible way.

Thanks to our computer system that informs the customer in real-time about the status of the order and the evolution of the shipment, it is possible to know with almost absolute certainty the day on which the courier will pass. The time of passage of the courier, if you have not chosen a shipment by appointment during the order, cannot be scheduled.

We invite customers to monitor the situation of their parcel both thanks to the emails sent by PlussCom Europe and via the tracking link present in the same.